North Dakota Self Storage Association

Your resource site for NDSSA

North Dakota Self Storage Association - Your resource site for NDSSA

2016 Conference Key Note Speaker





Anne Ballard is former Founder andmanneballard

President of Universal Management Company, as well as President 2015 and

2016 of the GASSA-GA Self Storage Association, and past Board member of the SSA-Self Storage Association as well as Senior Faculty member for the SSA’s Regional Supervisor’s program. Universal manages Self Storage facilities in Georgia, Virginia, South Carolina, North Carolina, Louisiana, Alabama, Florida, Tennessee, Colorado, New York, Pennsylvania and Oklahoma.


Anne is now President of Marketing, Training and Developmental Services for Universal Storage Group; a new entity created in late 2012 from a merger of Universal Management with RES Management a South Carolina based storage Management Company. USG now manages and consults to 52 US and International facilities.  Anne serves on the Board of Directors for USG.


Industry activism is an integral part of Anne and Universal’s decades of storage experience and service.  From co-authoring the Georgia copyrighted Rental Agreement and Employment Agreement, to assisting in 4 changes to the Georgia Self Storage statutes that resulted in changes beneficial to Georgia operators, to facility planning, feasibility studies, design, start ups and operation.


She has been a frequent speaker at SSA and ISS conventions and workshops for more than a decade.  She also has spoken to numerous state and International storage organizations including Texas, Massachusetts, Washington, Wisconsin, Alabama, Louisiana, Pennsylvania, Arizona, Maine, Idaho, Missouri, Georgia, as well as in England, Germany, Spain, and the Australasian Self Storage Association. 


Anne directly provides training, marketing, design and planning services for Universal’s management and consulting clients.  Universal provides full service management, marketing and financial accounting to its property owners.  Universal has been consistently ranked among the Top Operators in both the Mini Messenger Magazine and Inside Self Storage Magazine for over a decade.


Having written articles for numerous magazines and state associations for many years, Anne’s book, The Hat Lady Speaks, Marketing and Managing Self Storage is published by MiniCo, publisher of Mini Storage Messenger, Self Storage Almanac and the sponsors of her webinar Master Class Series.


Universal has also supplied management services to several banks for their REO, or Real Estate Owned, and taken back in foreclosure. USG takes a unique position to maintain and improve the asset while under the bank’s ownership. This creates value for everyone, the bank, the new owner’s and the customers.


Universal has also won more Facility of the Year trophies than any other management company.


You can find Anne on LinkedIn, Facebook and on USG’s website.